Your statutory rights are not affected by our shipping or returns policy.
We aim to deliver within 3-5 working days approximately (Mon-Fri), orders placed after noon may take an extra days delivery. Please note, during busy periods, especially sale time, delivery may take between 5-7 days, however we do aim to get your purchase out sooner.
We deliver to Mainland UK, Ireland, Channel Island, Germany, France, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
Delivery is £6.99 to Mainland UK and £12.99 to the EU.
You can only specify a different delivery address from your billing address, if it is your place of work. Just fill in your office address details at the checkout when prompted.
We guarantee to refund any item you are not completely happy with when you return it to us within 28 days of receipt.
In order to be eligible for a refund, items must be returned to us unused, in original packaging, and with all original brand tags still attached.
Refunds will be credited to your original method of payment.
RETURNS BY POST
If you return goods via post please note that we are not liable for the costs. We recommend using either Royal Mail Recorded Delivery (with sufficient compensation cover for the value of contents) or a delivery service such as DHL, please note that we are not liable for items lost in the post. Returned goods must be packaged securely as we will not accept returned goods that are damaged in transit.
Any refunds will be credited to your original payment method, please note that credit card companies only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.
Velvet by Graham and Spencer
16-17 St. Christopher’s Place
If we have sent you an incorrect item or your order's contents are delivered damaged we will refund the delivery charges you have paid to receive your order. However, in all other circumstances, delivery charges will not be refunded.
Full details of the returns procedure will also be sent to you with your order.